Do you have any questions? Who to contact

Together we can help to create a more secure environment if we have sufficient information and take good care. Be vigilant, ask questions and verify information before making important decisions or disclosing personal information.

E-banking hotline

Tel.: +41 58 411 88 99
Email: contact [at] vzdepotbank.ch (contact[at]vzdepotbank[dot]ch)

Monday to Friday: 8 a.m. to 6 p.m.

Blocking service for VZ debit/credit cards

Our 24/7 emergency service will help you immediately if your card is lost or stolen.

VZ Debit Mastercard: +41 58 411 82 82
VZ Visa Classic/Gold: +41 44 828 33 00

TWINT hotline

Customer service (24/7): +41 58 411 82 82
Block the TWINT app: +41 58 411 82 82
Further information: www.vzch.com/twint

Various specialist centres

National Cyber Security Centre: www.bacs.admin.ch/en/
Cantonal police: www.cybercrimepolice.ch, www.telefonbetrug.ch 
Financial Market Supervisory Authority: www.finma.ch/en/finma-public/warnungen

Police

In emergencies, contact the police directly. Tel.: 117

Computer support

If you suspect that your computer’s infected with a virus or malware, contact a professional computer support provider.