ServiceNow, Tech Mahindra expand multi-year partnership to scale enterprise AI deployments

20. Aug 2026

Description

(AWP Alliance News) - ServiceNow expanded a multi-year partnership with Tech Mahindra to help enterprises move from AI pilots to production-scale deployments. The companies will combine the ServiceNow AI Platform with Tech Mahindra's implementation and industry expertise to accelerate automation and AI adoption.

Tech Mahindra will set up a dedicated AI and Innovation Center of Excellence within its ServiceNow practice to roll out capabilities including the AI Control Tower and EmployeeWorks. Tech Mahindra said its own deployment already supports more than 100,000 cases a month across 90 countries.

ServiceNow said the approach has helped optimize first-level IT support by about 25% while improving experiences for 150,000 employees.

https://www.publicnow.com/view/1EAF2C35AAC4E03CFEB64EFD9B0CF11FD77AC282…

Disclaimer: This news brief was created using generative artificial intelligence. ServiceNow Inc. published the original content used to generate this news brief on August 20, 2026, and is solely responsible for the information contained therein.