VZ Financial Portal

Registration and login

How do I get access to the VZ Financial Portal?

Have you not yet requested access to the VZ Financial Portal? Register here

Send your signed application to:

VZ VermögensZentrum AG
Operations Services
Gotthardstrasse 6
8002 Zurich

You will then receive your VZ Financial Portal access data in the mail within a week.

How do I activate my access to the VZ Financial Portal?

You need an activation letter and password letter, which you will receive from us separately by mail. Please note: The QR code in the activation letter and the password are only valid for a period of 90 days.

Once you have received both letters, you can activate the VZ Financial Portal app and log in for the first time by following the instructions below.

Read step-by-step instructions (PDF, in German)

How do I log in to the VZ Financial Portal on my PC or laptop?

  • Go to the login page on the internet: www.vzch.com/login.
  • Enter your contract number and password and then click on "Login".
    If you have activated multiple mobile devices, select the required device for authentication and then click on "Login" again.
  • Now a login request is automatically sent to the VZ Financial Portal app on your mobile phone or tablet. Now take your mobile device.
    Important: Only click on “Login code” on your computer screen if your mobile phone or tablet is not connected to the internet and you cannot receive login requests in the app. If you wish to continue with “Login code”, more information can be found here.
  • Open the VZ Financial Portal app on your mobile device and click on "Confirm" (bottom left).
    If you have not received a login request in your VZ Financial Portal app even though you are connected to the internet, click here.
  • Your mobile phone or tablet will now request that you authenticate yourself.  Log in using your usual device PIN, finger print or facial recognition.
  • You will now be automatically logged in to the VZ Financial Portal on your computer.

How do I log in to the VZ Financial Portal on my phone or tablet?

  • Open the VZ Financial Portal app on your mobile phone or tablet.
  • If you have activated quick access, select "My Financial Portal" and  log in using your usual device PIN, finger print or facial recognition.
  • If you have not activated quick access, select "Login form". Enter your contract number and password and then click on "Login".

How do I activate an additional mobile device for the login?

You need a new activation code for this. You can generate one yourself on your computer if you are logged in to the Financial Portal.

  • Log in to the VZ Financial Portal on your computer.
  • Click on "Settings" in the top right, then on "Manage devices" and "Activate device". A QR code is displayed. 
  • Install the VZ Financial Portal app on the mobile phone or tablet you wish to activate.
  • Open the app, click "Activate device" and scan the QR code shown on the computer with your camera. 
  • Your additional mobile device is now activated and you can use it to log in to the Financial Portal straightaway.

How can add other contracts in the app?

You can activate multiple contract numbers / accesses for the VZ Financial Portal on your app. You have the following options:

I have received a valid activation letter with QR code for the contract number

  • Open the VZ Financial Portal app on your mobile device, select "Login options" and then "Activate device".
  • You will now be asked whether the app is allowed to access your camera / photos and videos. Click on "OK" (iPhone/iPad) / "Allow" (Android devices).
  • The camera now opens automatically in the app.
  • Scan the QR code on the activation letter using your mobile phone.
  • The activation process is now complete and you can log in with the additional contract number and corresponding password.

One / multiple mobile device(s) is/are already activated for the contract number. I would like to activate my mobile device in addition.

You need a new activation code for this. You can generate this yourself if you are logged in to the VZ Financial Portal on your computer.

  • Log in to the VZ Financial Portal on your computer using the required contract number (authenticate yourself using one of your already activated mobile devices).
  • Click on "Settings" in the top right, then on "Manage devices" and "Activate device". A QR code is displayed.
  • Open the VZ Financial Portal app on the mobile device you wish to activate. Select "Login options" and then "Activate device".
  • Scan the QR code shown on your computer with your camera.
  • Your mobile device is now activated for the required contract number and you can use it to log in to the VZ Financial Portal straightaway.

If you do not have a valid activation letter with QR code or cannot log in using an alternative mobile device, you need to order a new activation code.

Why do I not receive any push notifications / login requests on my mobile phone or tablet?

This can be for two reasons:

  • Check whether your mobile phone or tablet is connected to the internet. If you can’t get an internet connection, click here.
  • If you are connected to the internet but still can’t receive push notifications, check in the settings of your mobile phone or tablet whether the "Show notifications" (Android devices) / "Allow notifications" (iPhone/iPad) function is allowed for the VZ Financial Portal.

If not, activate this function, restart the VZ Financial Portal app and go through the login process again.

I would like to log in on my computer, but do not have internet access on my mobile phone or tablet.

Even if your mobile phone or tablet is not connected to the internet, you can log in on your computer.

  • Go to the login page on the internet: www.vzch.com/login.
  • Enter your contract number and password and then click on "Login".
  • Click on "Login code".
  • Open the VZ Financial Portal on your mobile phone or tablet, select "Login options" and then "Display login code".
  • Select your contract number then log in using your usual device PIN, finger print or facial recognition.
  • A six-digit login code is now displayed, which is renewed every 30 seconds. Enter this in the "Login code" field on your computer and then click on "Login".
  • You will now be automatically logged in to the VZ Financial Portal on your computer.

I have got a new smartphone or tablet and would like to activate the VZ Financial Portal app on there.

The VZ Financial Portal needs to be activated once on your new mobile device. You can do so in the following ways:

I have another device that has already been activated (e.g. second mobile phone or tablet) and that I can use to log in on my computer.

  • Log in to the VZ Financial Portal on your computer using your alternative device.
  • Activate your new mobile device by following the instructions.
  • If you will no longer in future use your old mobile device, you can remove it under "Settings", "Manage devices" in the logged-in area. This will also remove the VZ Financial Portal from your old mobile device.

My old mobile phone is still active, is activated for the VZ Financial Portal and I have an internet connection on this device.

  • Log in to the VZ Financial Portal on your computer using your old mobile phone.
  • Activate your new mobile device by following the instructions.
  • If you will no longer in future use your old mobile device, you can remove it under "Settings", "Manage devices" in the logged-in area. This will also remove the VZ Financial Portal app from your old mobile device.

My old mobile phone is still active, is activated for the VZ Financial Portal, but I don’t have an internet connection on this device.

  • Log in on your computer by following the instructions.
  • Activate your new mobile device by following the instructions.
  • If you will no longer in future use your old mobile device, you can remove it under "Settings", "Manage devices" in the logged-in area. This will also remove the VZ Financial Portal from your old mobile device.

If you cannot log in using an alternative mobile device, contact our Helpdesk from Monday to Friday, between 8 a.m. and 6 p.m. on 058 411 88 88 or send us your contact details and we will be happy to call you back.

I have forgotten my password. What should I do?

Contact our Helpdesk from Monday to Friday, between 8 a.m. and 6 p.m. on 058 411 88 88 or send us your contact details and we will be happy to call you back.

I have deleted the VZ Financial Portal app from my mobile phone or tablet and reinstalled it. Why can I no longer log in?

By reinstalling the app on your mobile phone or tablet, the connection to the VZ Financial Portal is interrupted.

If you have installed and activated the VZ Financial Portal app on another device, you can easily restore the connection: Log in on your computer using your active mobile phone or tablet and generate a new activation code by following these instructions.

If you cannot log in using an alternative mobile device, contact our Helpdesk from Monday to Friday, between 8 a.m. and 6 p.m. on 058 411 88 88 or send us your contact details and we will be happy to call you back.

I have to enter a PIN to log in on my mobile phone or tablet. Which PIN is this?

Enter the device PIN that you would otherwise use to unlock your mobile phone or tablet. If you have saved a finger print or activated facial recognition, you can also log in using these.

When logging in on my computer, the login page is not displayed correctly. What can I do?

It is likely that your internet browser version is out of date. Using older versions can cause problems. Below is a list of common browsers and the versions supported by the VZ Financial Portal:

Browser* Operating system Supported versions
(n = current main version)**
Microsoft Edge Windows n, n-1
Mozilla Firefox Windows, Mac n, n-1
Google Chrome Windows, Mac n, n-1
Safari Mac n, n-1

* Internet Explorer is no longer supported; please select another browser.
** The current browser version(s) can be found under this link.

Please check your version, update your browser and try to log in again.

I can’t find the VZ Financial Portal app in the Play Store (Android devices) / App Store (iPhone/iPad).

To install the VZ Financial Portal app on your mobile phone or tablet, for security reasons you require the following operating system:

  • Apple devices: iOS Version 12 and above
  • Android devices: Android Version 7.1 and above

Check whether you can carry out a software update on your mobile device. If you cannot, contact your customer advisor or contact our Helpdesk from Monday to Friday, between 8 a.m. and 6 p.m. on 058 411 88 88 or send us your contact details and we will be happy to call you back.

I don’t have a mobile phone or tablet to install the VZ Financial Portal app. Can I still use the VZ Financial Portal app?

Yes. Contact your customer advisor or contact our Helpdesk from Monday to Friday, between 8 a.m. and 6 p.m. on 058 411 88 88 or send us your contact details and we will be happy to call you back.